Helpful
Hints for Loan Signing
At
Start Up List of Needs: to be a notary public part or full time.
Notary Licence - Each state has their own
requirements. Find out what yours are.
Notary Insurance and Bond -
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Back
Dating docs - DON"T EVER DO IT, NO MATTER WHO ASKS YOU TO.
NOT
EVEN A
GOVERNMENT AGENCY. Your license is worth more than they are
paying you
to lie. You could lose your license and/or go to jail.
There is no Statue of Limitations on documents. The
person asking you to do it is not thinking about the consequence.
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Be On Time
- Most companies ask you to be their early but be aware:
Some borrowers will not open the door one second
before the time.
Some borrowers will be on the phone to the loan or
escrow company at the exact moment you are suppose to be there, if you
aren't.
Some borrowers will make an appointment and expect
you to be on time, and wait for them to get there (or open the door)
when they get around to it.
Some borrowers will expect you to be on time even if one of
the signers is
still driving home in traffic. In that case you
have to ask when the other signer is expected to arrive.
Some borrowers will get very nervous if you sit in
your car outside of their house before or after the signing.
Ringing
the door bell at 3 minutes before the signing appointment
time is a good time.
When you
confirm the appointment say the time, "but I
might be plus or
minus 15 minutes depending on traffic. Is that okay?"
If the person
is going to have a problem you should be able to hear it in their voice
and in that case just plan to show up early.
You
need a driving plan that will get you there on time or a
ten minutes early. If you get stuck in traffic or you know
you are going to be late, CALL the borrower.
If you leave to get to the appointment late, you
are going to be late. CALL the borrower.
If you wrote down the directions wrong or get
lost, CALL the borrower and tell they you will be late.
People hate not knowing what is going on more then
if they know someone will be late.
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Confirm
The Appointment - Unless you are told not to. The
purpose of calling is:
Introduce yourself by phone to the borrower and
make them feel more comfortable about you before they see your face.
Verify that the borrower(s) know about the
appointment.
Verify that the borrower(s) will be in for the appointment.
Verify that you have the right address for the
meeting.
Verify that you have the name of the business if you
are not meeting at their home.
Verify that the borrowers will both be present or is the
borrower married. (read Precheck The Doc)
Verify that the borrower(s) have a driver's license or some
suitable identification (per your state)
Ask if the borrower is expecting to bring in funds.
You can call with the amount when you get it.
If your order tell you to get a copy of the identification,
ask the borrower if they will be able to make a copy or not so you can
make the necessary arrangements. (read Copy of ID)
Check your order to see if there is anything else
you need to ask the borrower for. e.g. paycheck stubs, rental
agreements, original power of attorney, letter of...
There
are very few companies that don't want you to call ahead.
But there are a few of them that have already spoken to the
borrower and made the appointment and don't want you to bother them
again.
If you have to leave a message on a voice mail
try something like this:
Hello, This is ___your
first and last name____.
I'm the notary here in ___area or city___
who has your loan papers. There is an appointment set for you
to sign the loan docs __today or on day of week__,
the __date__
at
__time__.
Before I print the docs I need you to call me to confirm that
you
know about this appointment; that it is a good time for you and that I
have the correct address to meet. Please call me at 1(___)___-____ as
soon as possible. I will call the other phone number
I have
for you as well.
Modify
this to fit your situation. If you get toung tied when on the
phone, keep a copy of the words by the phone where you call
make
your calls. Each time you call, write a little note of what
happened and the time by each phone number you use.
Confirmed if you get through and check everytthing.
LM 9:15a
means Left Message at 9:15 am
H
means house phone with home type
answering machine
C
means cell phone, you may need to call
again it is
good to know which is a cell
W
means work number, if
you get an extention, write it down
NA
means no answer or no
answering machine or full mailbox that wouldn't take a message
CB
after 7p means Call
Back after 7:00pm
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Copy of ID
(Identification) - Some companies want a copy
some do NOT want you to get a copy.
1) Ask the borrower(s) to make a copy of the driver's
license(s) or identification(s) first.
2) If they say they can't here are some options:
a) They have a fax machine
that will fax a copy to escrow.
b) They can go to a library
or copy center before the appointment.
c) They can take a picture
of their ID with their phone and text or email it to you.
d) You can take a picture of
their ID with your phone and email it to yourself.
From an email you can:
1) You can download it at
your
office and make a copy to send with the docs.
2) Or you send the photos
as an email directly to the escrow office.
You need a plan for this because most of the time you need to drop the
doc off at the carrier before you return to the office or home/office. |
EDocuments come over in unlimited number of ways. If you need
the software from one of these click it.
        
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